An empirical examination of the relationships between service quality, satisfaction and behavioral intentions in higher education setting

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phatic communion is a cultural concept which differs across cultures. according to hofstede (2001), the u.s. tends to have individualistic culture; however, asian countries tend to have collectivistic cultures. these cultures view phatic communion differently. in individualistic cultures like u.s., phatic communion reflects speakers’ socio-cultural relationships in conversations. to see whether...

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An Empirical Examination of the Relationships between the Dimensions of Culture and E-service Quality Perceptions

E-services are diffusing rapidly in the developing economies. E-service quality plays an important role in determining the customers’ satisfaction and usage behaviour. Culture, in turn, has been found to influence customers’ perceptions of service quality. However, the current understanding of the influence of culture on e-service perceptions is limited. This study presents a review of prior e-...

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An Empirical Examination of Personality Traits and Behavioral Intentions

Organizations are investing substantial resources in technical security measures that aim at preventively protecting their information assets. The way management – or information security executives – deals with potential security measures varies individually and depends on personality traits and cognitive factors. Based on the Theory of Planned Behavior, the authors examine the relationship be...

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ژورنال

عنوان ژورنال: Serbian Journal of Management

سال: 2012

ISSN: 1452-4864

DOI: 10.5937/sjm7-1245